Privacy Policy
Last updated: January 15, 2025
At Ecosystem of Smart Investing ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our stock market advisory platform and services.
1. Information We Collect
Personal Information: Name, email address, phone number, address, PAN card details (for KYC compliance), and bank account information for payment processing.
Trading Information: Broker API connections (read-only), portfolio holdings, transaction history, and trading preferences.
Usage Data: IP address, browser type, device information, pages visited, time spent on pages, and interaction patterns.
Communication Data: Support tickets, chat logs, feedback, and survey responses.
2. How We Use Your Information
- Provide personalized trading alerts and market analysis
- Detect institutional vs retail flow patterns
- Calculate position sizing and risk management recommendations
- Identify trading psychology patterns and provide behavioral coaching
- Process payments and manage subscriptions
- Send important updates, market alerts, and promotional communications
- Improve our platform and develop new features
- Comply with applicable legal obligations
3. Data Security
We implement industry-standard security measures to protect your data:
- 256-bit SSL/TLS encryption for all data transmission
- AES-256 encryption for data at rest
- Multi-factor authentication (MFA) for account access
- Regular security audits and penetration testing
- SOC 2 Type II compliance
- Data centers located in India with ISO 27001 certification
4. Information Sharing
We do NOT sell your personal information to third parties. We may share information with:
- Service Providers: Payment processors (Razorpay, PayU), cloud services (AWS India), analytics providers
- Broker Partners: Only with your explicit consent for API integration
- Legal Authorities: When required by law, or court order
- Business Transfers: In case of merger, acquisition, or sale of assets
5. Your Rights
Under applicable data protection laws, you have the right to:
- Access and receive a copy of your personal data
- Rectify inaccurate or incomplete information
- Delete your account and associated data
- Restrict or object to certain processing activities
- Data portability - receive your data in a structured format
- Withdraw consent at any time
- Opt-out of marketing communications
6. Cookies and Tracking
We use cookies and similar technologies to:
- Remember your login preferences
- Analyze platform usage and performance
- Personalize your experience
- Deliver targeted advertisements (with consent)
You can manage cookie preferences through your browser settings or our cookie consent banner.
7. Contact Us
For privacy-related inquiries or to exercise your rights, contact our Data Protection Officer:
Email: privacy@ecosystemsmartinvesting.com
Phone: +91 22 4897 5500
Address: Level 12, One BKC, Bandra Kurla Complex, Mumbai 400051, Maharashtra, India
Policy Updates
We may update this Privacy Policy from time to time. We will notify you of any material changes by email or through a prominent notice on our platform. Your continued use of our services after such modifications constitutes your acknowledgment and acceptance of the updated policy.